Cloud4C
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HIRE SMART WORKFORCE.
INCREASE YOUR WORKLOAD EFFICIENCY

IT environments have grown exponentially and overly complicated and heterogeneous amidst mounting compliance measures. In the changing market and business ecosystem, flexible, scalable, secure and responsive infrastructure is a top priority for enterprises.

Outsourcing Infrastructure Management to a reliable and proven technology partner can drive enterprise efficiency, cost-effectiveness, and compliance control.

Cloud4C Managed Services help enterprises s reduce costs, accelerate time-to-market, enhance operational efficiencies and simplify IT management

  • Cloud Services for AWS by Cloud4C:

    Managed infrastructure and development environments in the AWS Cloud, combining the most advanced monitoring tools in the industry with our AWS Center of Excellence.

  • Managed Services for Virtual Private Cloud:

    Our highly secure cloud compute and storage environment that runs critical business applications with preconfigured workload solutions, is delivered from multiple locations and meets high standards for data sovereignty and availability.

  • Dedicated SPOC for driving the deployment activities.

    Our Enterprise Grade Managed services help augment heterogeneous and complexities technology environments through optimized delivery model, supported by robust processes such as ITIL, ITSM, CoBIT, our proprietary service delivery processes backed by SLAs

Our Enterprise Grade Managed services help augment heterogeneous and complexities technology environments through optimized delivery model, supported by robust processes such as ITIL, ITSM, CoBIT, our proprietary service delivery processes backed by SLAs

We determine workload needs, transform and migrate applications without disruption, furnish a secure, stable infrastructure and provide a smooth transition to your service model(s)

CLOUD4C KEY DIFFERENTIATORS

APPROACH

ASSESS

ACCELERATE

ASSIST

FOUNDATION
CLOUD & ENTERPRISE STRATEGY
MIGRATION & DEPLOYMENT
MANAGED SERVICES
OPERATIONS
 
CLOUD4C is one of the few service providers in the world that can manage complex hybrid cloud transitions anddeliver services that integrates mainframe, midrange, private and public cloud into an effective whole.
  • Scalable across geographies, BUs, and portfolios, accommodates enterprise complexity
  • Rationalizes infrastructure, platform, and software in the Cloud
  • Proprietary ranking and scoring model refined over hundreds of engagements provides objective analysis
  • Fast time-to-value through early visibility of quick wins and ROI
  • Consistent, proven methodology recognized by the industry
 

SINGLE APPLICATION SLA

Cloud4C offers enterprises a single SLA at application login with end-end responsibility of IT management including security with a robust stack of 40+ information controls along with regulations and global compliances like GDPR, IRAP, FedRAMP, OJK, MAS, RBI, etc.

PROCESS INTEGRATION WITH PEOPLE, TECHNOLOGY & TOOLS

Our home-grown capabilities around AI automate rendition with customized processes of SSRA, REDag, Delay, SIP, VESDA over and above ITIL catering to the challenging needs of true DevSecOps environment supported by 24X365 pan worldwide services

SSRA(Special situation Rapid Action) - Ensure deviations from the given services are addressed in less than 24 hours there by improving customer satisfaction

VESDA (Very Early Service Disruption Alert) – Proactive alert mechanism to minimize incidents

Redfiag & Delay – Technical and Process resolution

SIP& SIT – Service Improvement Program and Solution implementation team - to identify, anlayse, govern and execute with resolutions for issues leading to total incident reduction

 
VESDA
Delay
Red Flag
SIT
SIP
SSRA

TOOLS AND TECHNOLOGIES

In-depth research on monitoring tools and Alerts

Stringent OLAs to deliver better customer experience consistently

Open Source technologies, Ported to hyper scale platforms

Customized SLAs and Workflows based on Enterprise needs

Tools developed by in-house automation team

MYSHIFT

Myshift Portal offers a comprehensive solution and service portfolio through its own software product, Simplify management and maximizes value to the business by consolidating all core IT processes including incident, problem, and knowledge management.

  • Incident Management
  • Operational and TAT Reports
  • Integration with CSP Reports
CSP PORTAL

Cloud4C CSP (Customer Support Portal) – Customer Support Portal contain customer related infrastructure view, operations, monitoring and support of services. Dashboard contains – Devices Assigned to the Customer, Support Tickets summary, Customer User Management, Reports

CMDB

Configuration Management Database portal is a repository that acts as a data ware house for IT installations. All the hardware utilized for order implementation is recorded in this CMDB application. Complete Asset management is recorded in this application.

Monitoring

Inbuilt Monitoring with the Zabbix tool.

  • Website Monitoring

    Tracking the processes, traffic, availability and resource utilization of cloud-hosted websites.

  • Virtual Servers/Instances Monitoring

    Monitoring the virtualization infrastructure and individual virtual machines

  • Database/RDS Monitoring

    Monitoring processes, queries, availability, and consumption of cloud database resources.

  • Virtual Network Monitoring

    Monitoring virtual network resources, devices, connections, and performance

  • Storage Monitoring

    Monitoring storage resources and their processes provisioned to virtual machines, services, databases, and applications

  • AWS-CLOUDWATCH
Bundled ServicesOutcome based -Efficiency

Cloud4C harvests the cloud native technology for right sizing of your requirements leading to a Lower TCO and greater efficiencies by Porting of community reference frameworks

Shared services

Robust framework matured by serving 60+ fortune 500 enterprises to cater for your needs.

SCALABLE AND AGILE.JUST LIKE YOUR ENTERPRISE.

Our framework is built on globally acceptable norms, and we work on any changes to compliances so that enterprises needn’t exert this burden on their IT workforce.

Services coupled with consultative approach & optimisation theory to bring efficiency in the overall customer IT eco-system

Service engineering and R&D team focusing on latest developments & product enhancements to ensure full value from their investments

  • Scalable across geographies, BUs, and portfolios, accommodates enterprise complexity
  • Rationalizes infrastructure, platform, and software in the Cloud
  • Proprietary ranking and scoring model refined over hundreds of engagements provides objective analysis
  • Fast time-to-value through early visibility of quick wins and ROI
  • Consistent, proven methodology recognized by the industry

18 CENTERS OFEXCELLENCE (COE)

Managed services portfolio
  • Infrastructure Management
  • Operating System Management
  • Network Management
  • Storage Management
  • Database Management
  • Backup Management
  • Security Management
 
Cyber Security
  • Cyber SOC Cyber Security Assessment Services
  • Network Security Services - (Cloud4C / Azure / AWS / GCP)
  • Access Control Services
  • Data Security Services
  • Virtualization Security Services
Specialized Focus
  • SAP (HANA, S/4 HANA, Basis)
  • Banking - Finacle, FIS
  • Government
  • MS Dynamics
  • Tier 1 Applications SOC

Features

Provisioning

Cloud4C Managed Services on AWS enables you to quickly and easily deploy your cloud infrastructure, and simplies the on-demand provisioning of commonly used pre-dened cloud stacks. With an infrastructure designed to meet your application needs, AWS Managed Services’ automation and integration with your existing ITSM service catalog allows you to quickly stand up applications in either test or production environments through a self-service portal.

Monitoring and Event Management

With Cloud4C Managed Services on AWS, your Managed Environment is congured for logging and alerts based on best practices to ensure security and system health. AWS Managed Services monitors, correlates and investigates alerts to detect and resolve incidents proactively. Cloud4C aggregates and stores all operational logs, and customers have full access to CloudWatch and CloudTrail for full transparency

Patch and Continuity Management

Cloud4C Managed Services on AWS takes care of all of your patching and backup activities to help keep your resources current and secure. When updates or patches are released by OS vendors, Cloud4C Managed Services applies them in a timely and consistent manner to minimize the impact on your business. Critical security patches are applied immediately, while others are applied based on the patch schedule you request.

Availability

Cloud4C Managed Services on AWS are hosted in multiple regions world-wide. Each region is a separate geographic area. All components of the AMS service are deployed, validated and operationalized within a region, supporting customers who require full support solely out of one region and supporting their region redundancy plan requirements.

Security and Access Management

Cloud4C Managed Services on AWS protects your information assets and helps keep your AWS infrastructure secure. With anti-malware protection, intrusion detection, and intrusion prevention systems, our Managed Services manages security policies and is able to quickly recognize and respond to any intrusion. By conguring default AWS security capabilities and best practices, such as Identity and Access Management (IAM) roles, Cloud4C removes the complexity of managing multiple authentication mechanisms

Compliance

Cloud4C Managed Services on AWS offers a secure and compliant Landing Zone, and a step-by-step process for extending your security, identity, and compliance perimeter to the cloud. Cloud4C offers compliance certification mapping for HIPAA, GDPR, SOC, PCI and ISO Our rigor and controls help to enforce your corporate and security infrastructure policies, and enable you to develop solutions and applications using your preferred development approach.

Change Management

Cloud4C Managed Services on AWS provides secure and efcient means to make controlled changes to your infrastructure to ensure compliance. Changes are approved and automated through our approval engine, and can be scheduled via self-service.

Cost

Cloud4C provides a monthly summary of key performance metrics, including operational activities, events and their respective impact, as well as recommendations to optimize platform usage and optimize cost so that you get the most out of your investment.

24 x 7 Service Desk

Cloud4C Managed Services on AWS brings cloud engineering expertise to your team with a fully staffed service desk available to answer questions, resolve incidents and perform and manage complex change requests. We are available 24x7 365 days a year to augment and empower your team to accelerate your cloud operations.

Enterprise Support

Cloud4C Managed Services on AWS includes access to Enterprise Support, a concierge-like service providing 24x7 technical support from high-quality engineers, tools, and technology to automatically manage the health of your environment.

Incident Management

Cloud4C Managed Services on AWS monitors the overall health of your infrastructure resources, and handles the daily activities of investigating and resolving incidents.

We manage, You reap the benefits

  • Improve Business Operations

    With integrated processes enterprises benet from higheroperational transparency, agility and automation

  • Reduce Total Cost of Ownership

    With the various options to choose, enterprises have freedomto select the best option based on the criticality of thebusiness applications and type of services required. You alsogain exibility in changing the services based on the growingbusiness requirements.

  • Leverage Pay ‘as you use’

    Cloud4C managed services model offers a range of paymentoptions, instant scalability according to business needs andadaptive pricing as cloud assets grow