The nature of how Insurance is bought in recent times, is forcing insurers to look for Innovative solutions. Creating superior and consistent customer experiences requires the best of technology, a trusted partner along with Robust Security, Regulatory Compliances and domain expertise. This where Cloud4C can add value for Insurance organizations to successfully unlock the true potential of cloud to transform their IT landscape in alignment to business objectives along with a Single Application level SLA .
Mohit Rochlani, Director
IT & Operations, IndiaFirst Life Insurance
“IndiaFirst Life is amongst the first few insurance companies in the country to adopt digital route for helping our customers with best user experience. This required us to move away from legacy platforms to digital platforms and we were looking for a reliable cloud partner for managing our cloud transformation journey. Cloud4C was shortlisted as the partner of choice based on their expertise of managing and running mission critical BFSI workloads. The migration process was made easy by Cloud4C with their expert managed services on a Zero friction delivery model which was quite impressive. Their technical experts helped us solve many issues during the phase of migration. Today Cloud4C has hosted our applications on a public as well as private cloud which is backed by 24X7 support, Managed services and stringent availability and security SLA’s . We have seen success in collaboration with a partner like Cloud4C and looking forward to continued engagement in the future”.
Our unique approach of leveraging multi cloud platforms across private cloud, AWS, Azure, Google ,etc. will ensure a 360 degree approach to align the applications to the right hosting platforms based on their use cases and fits. The deliverables include IT infra, managed services, security, compliance to regulatory guidelines along with 24X7 helpdesk support.
Our unique differentiators
Hybrid cloud approach to manage legacy core insurance and new age digital insurance systems
Partnership with 15+ ISVs to deliver cloud solution as per industry best practices
FSI domain expertise of serving more than 50+ Customers
Adherence to Regulatory compliance
SLA provided at application login
Integrated delivery approach
Reference framework based insurance cloud solution
For instance, one of our esteemed customers India First Life, the 23rd entrant in the Indian life insurance industry, launched its operations in November 2009, having presence over 1000 cities and towns across the country with over 10,000 points of sale was embarking on a digital transformation journey. India First Life revamping their IT strategy to overcome the challenge of a traditional business model heavily relying on a legacy platform which had a limited capability to keep up with today’s IT technology and Innovation. Some of the challenges faced were as below
- Digital Transformation Capability and Customer Experience
- Reducing the Cost of Technology Operations
- Managing complexities of multi-vendor services
- Attaining higher availability and performance
- Technology obsolescence and limited tenure to extract ROI
Cloud4C come on board with IFL as a strategic technology partner to help them achieve their business goals.
To start off with, the legacy mainframe based application was retained, while the peripheral core insurance applications which were identified to migrate to the cloud as part of the multi-year transformation, to deliver a world leading insurance customer experience. As part of a modernization effort, Cloud4C defined the initiatives and rolled out a phased approach to accelerate the implementation of the India First Life Digital Transformation
Phase I – Managed Services
Transition of the managed services from an existing service provider to Cloud4C for more than 1300 IT assets along with support of AS 400 support for the primary Datacenter. Their entire helpdesk and support was consolidated under cloud4C to provide a single SLA for their mission critical applications.
Phase II – Implementing Hybrid Cloud for DR
India first Life Insurance migrated their DR to the CtrlS Datacenter. The Hybrid Model of Collocation and Cloud was offered. Colocation was namely for the Group Asia and Life Asia applications; the remaining applications were migrated on Cloud with 39 instances with per hourly billing for better cost control. This provided them the much needed a true on demand DR-as-a-Service.
Phase III – Cloudification of primary on cloud
India first migrated the entire UAT setup from physical to cloud platform with 63 instances including Oracle VM. The success of UAT environment was replicated to the entire production environment of Primary Instance
THE FOLLOWING REFERENCE ARCHITECTURE WAS USED