The Earth needs healing. And corporates are at the vantage point. We can make a difference.
Environmental, Societal, and Governance goals are as important as any other business function today. As firms transcend beyond the usual barriers and impact people and regions at large, it’s imperative for leaders to ponder deeply on how the above goals can be aligned with broader business objectives. Continuous growth must be equally balanced with continual positive impact delivery, ensuring deep commitment towards ecological conservation, societal empowerment, sustainability, accessibility, privacy, and security.
World’s leading application-focused cloud managed services provider and risk-proof mission-critical transformation enabler for 4000+ organizations across 26 countries including 60 of Fortune 500, Cloud4C is committed to building a culture of respect and care towards the environment while empowering their futures on cloud. CtrlS Group of companies (CtrlS, Cloud4C, Pioneer Labs, Schnabel, Big Little Innovations) is recognized for 80+ innovations towards green efficiency and development, garnering the prestigious US Green Building Council (USGBC) Regional Leadership Award, Golden Peacock Award for Eco-Innovation for our LEED Platinum v4 O+M certified green data centers, and being one of the best workplaces for women.
Society is you
and me. We must have each other’s back. It is a simple equation
Sridhar Pinnappureddy
Chairman, Cloud4C and CtrlS
Cloud4C Materiality Assessment Metrics: In a Glance
Environment
- Energy Consumption
- Renewable Energy
- Carbon Footprint
- Waste Management
- Water Management
- Environment-friendly Designs
Social
- Employee Turnover
- Talent Retention
- Training and Development
- Succession Planning
- CSR Activities
- Career Advancement
- Health and Safety
- Diversity in Workplace
- Employee Engagement
- Mentoring and Coaching
Governance
- Leadership Team
- Legal Compliance
- Business Performance
- Ethical Trade
- Supply Chain
- Procurement
Our Approach
- List All The Issues
- Discussion With Stakeholders
- Prioritize Based On Discussion
- Employee Engagement
Mentoring And Coaching - Employee Turnover
Talent Retention
Water Management CSR - Training And Development
Energy Compliance Information
Security Carbon Emission
Health And Safety - Diversity In The Workplace
- Water Management
- Supply Chain Discrimination
- Career Progression
Material Management - Importance to business
- High
- Importance to stakeholder
- High
An Ode to Responsible Advancement: Our ESG Goals
Comply with United Nations Sustainable Development Goals 2030
100% Renewable Energy-based Operations by 2025 (As permissible by Government regulations)
Carbon Neutral Operations by 2030
50% Usage of Recycled Water by 2024 (In some DC premises)
Supporting National and Global Sports, Nourishing Young Talents
Nurture Future Leaders, Socially Responsible, Culturally Diverse, and Innovative
Highlights: Achievements So Far
10,000+
tons of CO2 emissions reduced annually
20,000+
hours of annual employee training
80+ Tons
of battery and e-waste disposed responsibly
1.5 CR+
INR annual spends in CSR responsibilities
100%
supplier compliance with ISO 27001 Standards
Thrice
awarded Great Place to Work
25+
energy conservation and efficiency initiatives, estimated annual savings of 14+ GWH
1200X
increase in renewable energy usage
72%
workforce investments in new and younger talents
Commendable
representation of women in top leadership
28%
reduction in DART (Workspace Safety)
Low
employee turnover (6%), high Employee Happiness Index (5.0)
Step by Step, Building the Foundation for a Better Tomorrow: Cloud4C ESG Initiatives
Environmental Initiatives
Energy Efficiency
01
Carbon Footprint Reduction
02
Water Management
03
Waste Management
04
Energy Efficiency
Datacenters, running Cloud4C cloud, have voracious energy consumption rates, like that of any other cloud service provider. Energy consumption is driven not only by the 24/7 running servers but also the huge energy cooling systems to prevent overheating. Solving the burning challenge, the organization leverages DCs by the group company that operates the World’s First LEED Platinum Certified v4 O+M Datacenter. Cloud4C, as a global managed services provider, partners with the world’s top technology companies and hyperscaler cloud providers such as AWS, Azure, GCP, OCI who are torchbearers of the sustainable IT revolution.
Carbon Footprint Reduction
With a focus on reducing its impact on climate change, Cloud4C and CtrlS as a group company have been increasingly focusing on renewable energy usage in their core operations. Solar panels have been installed across group datacenters with 1 MV installed BIPV solar plant at Mumbai datacenter and a 30 KW solar plant in Bengaluru. The organization continuously monitors its carbon footprint and emission rates through smart methods, resulting in significant CO2 reduction year on year.
Water Management
Cloud4C and CtrlS as a group company are committed to reducing their water footprint. The group has initiated several programs to reduce, recycle and reuse water, installing stormwater harvesting at Hyderabad, Noida & Bengaluru. The organization is also in the process of setting up STP/WTP for recycling in Bengaluru and collaborates with community STP/ETP/WTP in Mumbai. Furthermore, online monitoring and auto chemical dosing systems at all datacenters to reduce the blow-down water for HVAC systems have been established. Additional water consumption reduction initiatives include the usage of low flow plumbing fixtures, dual flush WC, and waterless urinals.
Waste Management
Cloud4C and CtrlS as a group company have a well-established waste disposal program including hazardous and non-hazardous waste. The hazardous waste primarily includes E-waste and other waste generated from maintenance and other project-related activities. E-waste is disposed off through a pollution control board-approved vendor complying with all compliance requirements and periodic reports. Other hazardous wastes include battery and oil contaminated waste which are regulated and disposed off through approved vendors. Organic waste converters/composters are deployed to recycle solid waste.
Governance Policies
Sound Governance Structure
01
Risk Assessment and Management
02
Compliance Policies and Procedures
03
Information Security and Cybersecurity
04
Physical Security
05
Supply Chain Code of Conduct
06
Sound Governance Structure
Cloud4C operates under the direction of the Chairman and Managing Director (CMD), Chief Revenue Officer (CRO), and Board of Directors. Cloud4C has a formal board of directors (BoD) that is appointed on behalf of the shareholders. The board ensures that all processes are in place for maintaining the integrity and confidentiality of the entity, the financial statements, compliance with laws and ethics, relationship with User Entities and suppliers, and relationship with stakeholders. The CMD, CRO, and BoD have established several committees including Business Relationship Committees, Work Ethics Management Committees, for addressing specific areas with well-defined objectives and activities.
Risk Assessment and Management
Cloud4C is committed to reducing the risks of our customers. Risk assessment is carried out to address various nature of risks including health and safety, information security, business continuity. Operational risks such as health and safety are addressed in the various controls. Business risks are addressed through the business continuity management system that covers all business processes and information systems and applies to the entire business scope including cloud migration services, managed services, security services, and other businesses.
Compliance Policies and Procedures
Cloud4C maintains exhaustive policies and procedures required to ensure that controls are documented and adhered to. The Code of Business Ethics and Compliances sets out basic principles for all directors, BU heads, managers, and employees to follow. The policy defines requirements for anti-harassment including sexual harassment, environment, health and safety, and other codes of business ethics. The Anti-Corruption and Anti-Money Laundering Policy has been established to achieve compliance with anti-corruption and anti-money laundering laws, implement national and international conventions and guidelines. Other policies include Policy on Preventing Fraud and Whistleblower Policies. Policies and procedures undergo annual reviews or whenever any change is required.
Information Security and Cybersecurity
For ensuring the highest levels of performance without compromising on threats management, Cloud4C has taken all necessary initiatives and has implemented best practices. The organization has taken adequate steps in protecting customer's business data and also ensuring data privacy for the private and sensitive data in its custody. Cloud4C has implemented state of art infrastructure to protect data from external threats and planned attacks. The firm maintains its security management system through regular external third-party audits and regular periodic internal audits. Employees are trained on the policies and procedures.
Physical Security
Cloud4C facilities are secured via a security resilient, defense-in-depth security system with multiple physical shields, local security infrastructure, and integrated technology, 24x7 CCTV supported and enabled by onsite security professionals. The various physical security systems include boom barrier or bollard, cameras capturing vehicular details including lighting, under vehicle surveillance recorder (UVSR), the vehicle underbelly mirror, perimeter electric fence, door frame metal detector, baggage scanner, access doors with adequate perimeter lighting during nights and in high intensity between 2300-0400 hrs to deter and prevent any unwarranted entry, closed-circuit monitoring systems and ensuring adequate physical security guards round the clock.
Supply Chain Code of Conduct
Cloud4C has a robust process of supplier/partner selection. The organization gives considerable importance to connected social and environmental factors before selecting a supplier. This is achieved via the supplier Code of Conduct Policy that is an exhaustive document on the environmental, social, and health & safety requirements to which vendors must adhere to be Cloud4C Suppliers. The code further includes provisions for Compliance Requirements, Human rights, fair labor conditions without discrimination, anti-child and forced labor ethics, health, safety, and environmental management, Business ethics, Secure business, procurement by the supplier. If the supplier or their employees believe that the terms of this Cloud4C Supplier Code of Conduct are not adhered to, or that Cloud4C is not acting following its own Cloud4C Code of Conduct, then Cloud4C encourages to raise the concerns via the Cloud4C stakeholder reporting channels.
Workforce and Societal Sustainability
Diversity in the Workforce
01
Embracing Diversity in Thinking
02
Development and Well-being
03
Succession Planning
04
Mentoring, Coaching, and Internship
05
Corporate Social Responsibility
06
Encouraging and Supporting Sports Athletes
07
Diversity in the Workforce
Cloud4C has a young workforce, 72 percent of the workforce belong to the most active and agile age bracket, 25 to 40 representing multiple states and cultures. Male employees dominate the Cloud4C workforce and account for a little more than 90 percent of the total number of employees. However, 39 out of the 50 women occupy senior positions in the organization. Our team represents varied ethnicities, origins, cultures, values, color and creeds, religions, and personalities. And that contributes directly to our core innovation mindsets, empathetic work environments, and collaborative growth. The company has been awarded twice the ‘Best Place to Work’, in 2019 and 2020. In 2020, it was also awarded as a ‘Great Place to Work for Women’ in the year 2020.
Embracing Diversity in Thinking
Diversity – when underpinned by a strong culture of inclusion – is a powerful combination that delivers better outcomes for our people, customers, communities and partners. We are proud to celebrate our differences and committed to ensuring that diversity and inclusion is not measured by the latest initiative or goal – but in the outcomes of our day-to-day business. We believe that embracing diversity of thinking and inclusion in the coming years will go a long way in helping us become a better organization.
Development and Well-being
Sustaining a high-engagement, high-performing culture requires commitment and investment in employee learning and development. Cloud4C is well on track with its strong commitment to keeping its employees updated with the rapid technology changes. Along with continuous training and feedback for talent improvement, the company endeavors to provide a dynamic and welcoming workplace that embraces diversity, fosters collaboration, and encourages employees to bring their best ideas to work.
Succession Planning
Cloud4C has a young talent pool, and it is important to manage their transition effectively into senior leaders of the organization. At present, through minute scrutiny of the employee performances and implementation of a generous reward and recognition plan, the company is choosing its future leaders wisely. However, the need for properly documented, data-powered succession planning is felt and the same is being duly implemented with greater accuracy.
Mentoring, Coaching, and Internship
Employability, resilience, and success in today’s world of work require continuous upskilling, reskilling, and collaborative learning culture. While all the employees of Cloud4C have access to on-demand learning, a great deal of their development comes from experience and exposure — activities and projects to apply and continue developing skills (experience) supported by ongoing coaching and guidance from managers, peers, and mentors (exposure).
Corporate Social Responsibility
The organization spent Rs 11 lakh in 2018-19 and Rs 1.46 crore in 2020-21 towards meeting its CSR obligations. The company made the expenditure in 2020-21 to procure and donate oxygen concentrators and other items to support the fight against the coronavirus. The company is working on its CSR vision to make a more profound impact on its interventions in the coming days.
Encouraging and Supporting Sports Athletes
Cloud4C has always wanted to see Indian flag flying high in global sports. But grassroot talents cannot reach high without the right support systems, training facilities, and coaching. When Esha Singh was shooting her air pistols in Tokyo, the cheers were high in CtrlS & Cloud4C corridors as her sponsor. When our young table tennis enthusiasts hold their own at national and international level, it’s a matter of pride for the entire CtrlS and Cloud4C family. Recently we sponsored National Track Cycling Championship, the first of its kind with global recognition. With the little support we can offer, we aim to fire global ambitions in our local talents.
For Bigger Dreams And Brighter Mornings Ahead
